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  • IDIOMATIC FUTURE: Sample Exercise

    We use the idiomatic future, sometimes referred to as near future, when we want to express a future action that will occur relatively soon or when we have decided to do something. In other words, our intention is to do something, we use: BE GOING TO + INFINITIVE.

    ________________________________________________________________________________

    Ex. I am going to drive to the supermarket in about 10 minutes.

    Susan is going to work tomorrow.

    My neighbors are going to move next month.

    We’re going to see an excellent movie tonight.

    What are you going to do on the weekend?

    Is Jerry going to study during his Christmas vacation?

    Exercises:

    Complete the following sentences using am/are/is going to + one of these verbs

    wear give eat cook buy sell

    study take walk do rain play

    1. I don’t have anything fancy in my closet. What ________ I __________________

    to the party?

    2. This sweater doesn’t fit me anymore. I __________________________ it to my

    sister.

    3. John is very hungry. He ________________________ at McDonalds.

    4. It’s Jeff’s birthday next week. What ________ we ______________________ him?

    5. I’m starving! What ________ you _____________________ for dinner ?

    6. If you ________________________ to the park bring an umbrella. I think it

    ______________________ .

    7. Mary ___________________________ for her exams.

    8. ___________ you _____________________ your computer? Because I really

    need one.

    9. What _________ you _______________________ after you graduate from

    university ?

    10. Karen ___________________________ a trip to Europe for a month.

    11. My brother ____________________________ basketball for the national team.

    Class Activity: List some things you are going to do later today. Then discuss them in

    class.

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  • HOUSEKEEPING THE SERIES PART III: GPA HK O/B THE CRUISE SHIPS

    General Purpose Attendant or GPA take important role in housekeeping department in maintaining the cleanliness of passenger and crew area and special event onboard the ship to meet company's standard. Passenger or public area are restaurant, bar. lounge, theater, public restroom, atrium, staircase, elevator, swimming pool, spa & gym, and infirmary. The crew areas are crew corridor/hallway, crew elevator, crew living quarter/cabin, crew staircases and landings, marshaling area, and crew restroom. In special occasion GPA personnel help other department such as F&B, FO, etc by providing equipment. In the event of Extravaganza, GPA personnel prepare and set up tables and decorate it as guided by Housekeeping Supervisor and clear that up after the event is finish. The GPA personnel responsibilities are maintaining cleanliness of passenger and crew area assigned, prepare and set up table and chair for special event, taking garbage in their section to the garbage room, handling garbage in embarkation and disembarkation day, shampooing carpet in corridor, public area, and guest cabin and other special project assigned by supervisor, reporting damage/defective and missing items in their section, and conform to all USPH instructions and standard.


     

    GPA Housekeeping base on assignment


     

    GPA HK Foreman

    Responsible in cleaning all passengers elevator (vacuuming, polishing copper handle, etc), special project as assigned (organize personnel in setting up table for events), keeping all of the keys of housekeeping's trolleys and storerooms, and managing GPA personnel in handling luggage during embarkation and debarkation.

    Sweeper

    Responsible in maintaining the cleanliness all of the public area using broom and dustpan by expediting to cover all the public area as assigned by supervisor.

    Toilet man/woman

    Responsible in cleaning and supplying restroom amenities to ensure guest comfort according to USPH standard and company's MHD (Marine Hotel Directions).

    Spa Boy

    Responsible in maintaining the cleanliness of passenger spa and gymnasium and managing linen and towels for spa operations.

    Night Houseman

    Responsible in cleaning public area and special cleaning projects assigned by supervisor during night time and helping night steward to accommodate guest needs.


     


     

    GPA HK Public Area

    Responsible in cleaning all public area such as passenger staircases, vacuuming passenger's hallway, lido restaurant, lounge, theater, casino, etc.

    GPA HK Crew Area

    Responsible in cleaning crew area including living quarter/cabin, corridor, staircase, restroom, marshaling area, etc.

    GPA Hospital

    Responsible in cleaning hospital according to the MHD and USPH standard by using PPE and sanitizing hospital in daily basis.


     

    GPA Laundry base on assignment


     

    Laundry Foreman

    Responsible in checking all of the equipment and tools and recorded into log book before and after operations.

    Dry Cleaner

    Responsible in operating dry cleaning machine and proper usage of chemicals

    Linen Keeper

    Responsible for arranging linens and towels in the linen room and distribute daily supplies and amenities to the stateroom steward and dining room & lido.

    Marker

    Responsible in receiving clothes and putting mark on it before washing and record in log book.

    Checker

    Responsible in checking linen or clothes before and after washing and separate it according to the mark.

    GPA Presser

    Responsible in pressing and folding all of the dry clean clothes and separate it as marked.

    GPA Laundry

    Responsible in washing and drying all the clothes, linens, towels, etc and ensuring that the wash/dryer machine works properly as guided by MHD.

    Night GPA Laundry

    Responsible in washing linens and drying it as assigned by laundry supervisor.


     

    Career in housekeeping starts as GPA housekeeping and move up to the following positions:

    Captain Steward

    Responsible in cleaning Officer Cabins (Captain, Chief Officer, Chief Engineer, Hotel Manager, etc), delivering daily programs, handling laundry, and dinner service as requested by the Officer daily.

    Night steward

    Responsible in accommodating passenger needs during night time, refilling chemical bottle for all of the cabin stewards, folding daily program and guest's letter and put it into cabin steward locker/box, and helping special cleaning projects assigned by supervisor.

    Bellboy

    Responsible in delivering documents to each department onboard the ship, ala minute order by Chief Housekeeper and expediting letter from GRM to guest's stateroom

    GPA Officer

    Responsible in cleaning officer cabin and laundry service to the officer, maintaining officer area/hallway, and special cleaning projects assigned by supervisor.

    Tailor

    Responsible in fixing and making crews and officers uniforms and assisting crews for uniform during embarking crew.

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  • HOUSEKEEPING THE SERIES PART II:BIOHAZARDOUS WASTE & LAUNDRY

    Biohazardous means any waste products, which may come from human being. This can be any kind of body fluids, such as: Blood, Excrement/faces, urine, saliva, mucus, vomit, sweat, and tears. Fresh body fluids can be dangerous to another human being if it is contaminated and infected others. Common biohazardous that may come into contact during cleaning the room or rest room are diapers, blood stained sheet, and excrement on sheets/towels and in the bathroom, urine soaked mattresses, hyperdemic needles, used cotton bud/bandages/band aid, used sanitary towels, used condom, vomit, and dry skin flakes. Handling hazardous waste can be done with:

    1. Vomit Powder (Nilosorb)

      Vomit powder used to absorb liquids from vomit, sweep vomit using dust pan and broom, then sanitize with sanitizer and wipe it with clean rag.

    2. Red waste bag

      It is bag used for all materials and items which might get into contact with hazardous waste, such as: Soiled linen with blood spot on it, diapers, any chemical waste hair from spa, stained mattress, soiled mops/used broom that being used for cleaning biohazard waste, and sanitary waste from woman toilets.

    3. Sharp container box from infirmary

      It is a box used for all used hypodermic needles after injection. This disposal procedure is based on USPH regulations. All boxes must be signed in and out from infirmary by the cabin steward stating there's a used needle inside the box. Before disposing to the box, needle should be cover with protective plastic tip and separate from any other trash.

    4. Biohazardous waste kits

      It is equipment that being use to clean biohazardous material such as: PPE, gown gloves, kit box, nilosorb, mask, sanitizer and deodorizer.


       

    LAUNDRY INTRODUCTION AND JOB DESCRIPTION


     

    Laundry is part of housekeeping department which has responsibility to wash and press guest's clothes, management level employee clothes, and all of the linens onboard the ship. Laundry responsibilities are to wash passenger's clothes including dry cleaning and pressing (passenger get charged), wash linens belong to Food and Beverage department (napkins, table clothes, table mat, etc), wash linens and towels that are used by the guests and crews (sheets, pillow cases, towels, blanket, rags, etc), and wash employee uniform.

    Laundry process begins with checking equipment and tools before and after usage, measuring the capacity of the linen before putting it to the machine, safety first for all the staff, ensuring that soiled linen put into "soiled linen" cart only and clean linen put into "clean linen" only cart, stain treatment, proper loading linen to the washer, follow the instruction (CATT process-Chemical, Action, Time, Temperature), productivity and working ethic, measuring dryer loading perfectly, unloading linen from the washer and dryer, flat iron operation, linen press & folding machine operation, quality assurance/control, linen trap cleaning, general laundry cleaning, and clean linen store and daily distribution timing.

    Kind of machine and equipment that being used in the laundry are large washer, small washer, dryer/tumbler, flat iron, press and folder linen machine, dry cleaning unit, presser, laundry carts (mark with "clean only" and "soiled only", linen storage room, and laundry chemical storage.

    Chemicals that are usually being used for laundry operations are liquid detergent, solid detergent, bleach, and softener and for cleaning spot/stain linens they use Emulsa tech, Enzyme treatment, and rust and tannin treatment.

    Chemicals that usually used for dry cleaning are:

    • perchloroethylene (solvent),
    • staticol
    • novel stain
    • polymark.

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  • HOUSEKEEPING THE SERIES PART I: CLEANING EQUIPMENT & TOOLS

    Housekeeping personnel should know and understand kinds of tools and equipment to be used during cleaning process. Before using those tools, they should know what kind of object that they are going to clean. Most of the objects that are being cleaned have their own characteristic and surface. Misuse of tools may damage the object. A surface is the outer or top most boundary of an object, which can be divided into:

    • Hard Surface : wood, ceramic, marble, stainless steel, copper, cement, steel
    • Soft surface : fiber, mattress, plastic, wool, textile


     

    Kind of equipment and tools that being used onboard cruise line/hotel are:

    • Vacuum cleaner : this equipment is used for cleaning dirt/dust from the surface of the floor
    • Carpet extracting machines : this can be use to clean carpet or floor that has stain
    • Rotary machine: this machine is used for polishing floor to make it shinny.
    • Ozone machine: it is used for vanishing bad odor in the room.
    • Flood extractor: it is used for sucking water from wet carpet.
    • Air Blower: it is used for drying wet carpet
    • Combo bucket and Wringer: it is used for moping the floor
    • Broom.
    • Wipe dry floor squeegee
    • Bottle sprayer
    • Toilet bowl brush
    • Lamb wool duster
    • Window squeegee
    • Scrub, brush, and cleaning towel


     

    CLEANING METHOD AND PROCEDURES


     

    After knowing equipment and tools that being used for cleaning, generally we use the following procedures and method:

    1. Dusting

      The purpose of this action is to remove small dust or particles from the surface of the object to create cleaner environment. We use dustpan or short-handled receptacle into which dust can be swept.

    2. Sweeping

      This is a process of passing a broom over an area to collect debris or dirt.

    3. Bonneting

      It means cleaning carpet using a cloth pad and rotary machine for heavy stain.

    4. Cleaning

      The purpose of this activity is to make objects unsoiled by removing dirt or stain or contaminating matter.

    5. Scrubbing

      It means cleaning object by using an abrasive action, manually using scrubber or machine. If this method used by mistake it could damage the object.

    6. Blotting

      The processes of drying or soaking up/removing the spot/stain using an absorbent material (clean rag). Spray the chemical to the spot and tamping the spot using carpet spotting brush to inject the chemical into the surface and blot with a clean rag. The dirt will transfer to the rag.

    7. Buffing

      It means to shine hard surface using rotary machine and soft buffing pad without using chemical or water.

    8. Wiping

      It means rubbing dirty surface with rag or paper.

    9. Disinfecting

      The act of killing germs or bacteria by using chemical and spray to the object and let it sit for at least 6 minutes to kill most of the germs and bacteria.

    10. Sanitizing

      Freeing any object from possible health effect by using sanitizer. This is the final act after washing and rinsing.

    11. Vacuuming

      Removing dirt and dust by passing an electric sweeper machine that has suction power to pick up and collect dirt for disposal


       

      TYPES OF ROOMS AND FEATURE

      1. Standard room

        Common guest room equipped with single, double, or twin bed with bathroom or shower.

    • Single Bedded Room

      Room features with a single bed for one person.

    • Double Bedded Room

      A bed room that is furnished with one bed for two persons

    • Twin Bedded Room

      A bed room features with two beds for two persons

    1. Superior Room

      It is same with standard room but bigger in its size

    2. Family room

      Large superior room and an additional bathroom

    3. Studio Room

      Single bedded room that function as additional bed

    4. Junior suite

      A room with luxurious furniture and equipment, usually also has a sitting room

    5. Suite room

      Two junior suites with separates sitting room, dining room, and kitchenette

    6. President Suite

      Two or more suite room equipped with a kitchenette and additional facilities.

    7. Penthouse suite

      Large two or more president suites plus other luxurious facilities

    8. Single studio room

      Single bedded room with sofa with function as additional bed

    9. Connecting room

      Two rooms which are next to each other and connected with a connection door

    10. Adjoining room

      Two rooms which are next to each other but not connected with a connection door

    11. Cabin or Stateroom

      Terms for a guest room on cruise line.


     

    Types of cabin that usually used onboard cruise ship are standard room, junior suite, suite, and penthouse. Regarding the explanation about type of rooms above, we have a conclusion that the different between each type of room are facilities, price, and services.


     

    These are the room's features in general:

    1. Wardrobe or closet : guest usually put their small luggage and clothes in here
    2. Wardrobe lamp: Lamp inside the closet.
    3. Desk
    4. chair/sofa
    5. arm chair
    6. mirror
    7. drawer
    8. dressing table & chair
    9. night table: guest usually put pen and note also phone
    10. night table lamp: guest usually turn this lamp on during night before sleeping to read something
    11. ceiling lamp
    12. wall mount lamp/bed light
    13. TV set and CD/DVD Player
    14. Phone
    15. Refrigerator
    16. Safety deposit box
    17. directory book
    18. Privacy sign
    19. Bed: Head Board, mattress, bed pad, bed sheet, blanket, pillow, pillow case, bed cover.


     

    BATHROOM'S FIXTURES AND GUEST AMENITIES


     

    Bathroom fixtures:

    1. Bath Tub with bath up plug and chains and bath mat
    2. wash basin sink and shelve
    3. shower: shower head, shower hose, shower hold, soap dish
    4. toilet: toilet bowl, toilet bowl seat, toilet bowl cover, flush button, toilet paper holder, toilet paper
    5. Bathroom curtain hook with curtain and liner.
    6. clothes line
    7. towel rack for bath towel, hand towel, and face towel
    8. Rubbish bin, medical bin on request.
    9. vanity dispenser for facial tissue
    10. hand holder
    11. medical cabinet
    12. dressing mirror with hair dryer in cabinet
    13. Amenities : toilet paper, facial tissue, shower cap, shampoo, conditioner, bath soap, bath foam, body lotion, ashtray, glass, glass cover, mending kit, cotton bud, sanitary bag.


       

      STEPS OF MAKING BED AND CLEANING BATHROOM


     

    1. Enter the stateroom

      Look for the correct cabin number on the doors and check for privacy sign. Knock on door, with knuckles, three times and say "housekeeping"[do not use key] then wait 3 seconds for guest for respond, if there is no respond knock again[3 times]. Insert key/card in lock and open the door slowly, about 15 cm/6 inch and say "good morning/afternoon/evening Housekeeping" before entering the cabin. Open door completely and place rubber stopper below the door then enter the room. If the bathroom door is closed, knock on bathroom door and say "housekeeping", check bathroom turn the lights on, open drapes and curtain completely (day time service). Check room temperature to ensure that it works properly. Do not adjust the thermostat because it could be adjusted by the guest. Bring cleaning bucket and vacuum into cabin and place bucket into bathroom floor.

    2. Remove soiled linen and trash

      Check for room service trays, dirty glasses, dishes, cutleries, etc. Remove and replace bathroom glasses and spray sink and bath up using proper chemical (stated on MSDS or label on chemical bottle sprayer) prior to removal from stateroom. Make sure to put room service tray at pantry or designated area. Look around the room and pick trash put into the rubbish bin, don't put hand in the bin. Check closet and remove excess hangers and make sure that there's no trash or dirt inside the closet. Check drawers and put items belong to the drawers (directory book, ship's magazine, room service menu, etc) and check under the bed to ensure there's no trash on the carpet/floor. During debarkation, check guest's personal items if there's any then report it to Front Desk for lost and found purpose immediately. For smoking room, check the ashtray and dump the trash to the rubbish bin. Don't put cigarette bud directly to the rubbish bin without checking it to prevent fire. Take all the trash from the stateroom to the trolley or station and put it to the trash can. Collect and remove all soiled linen or towels in proper bag (usually blue soiled linen bag for soiled linen/towels, and yellow linen bag for stain/damage linen/towels).


       

    3. Strips the bed linens

      Ensure that guest's belonging aren't hidden or mixed by shaking the sheet before removing it. Remove and fold the bed cover and place it on sofa or chair (do not place it on the carpet/floor), remove pillow cases from pillows and place pillows on sofa or chair then remove all sheet and place it on proper bag ( usually white soiled linen bag). Check mattress pad for stain and replace if necessary and check under mattress as well. Remove soiled linen bag and place it in station or trolley.

    4. Cleaning the bathroom

      Spray proper cleaning chemical to clean the bath tub, shower surfaces, shower head, and exterior of toilet bowl. Let the chemical works for at least 6 minutes, then clean bath up with rag for light cleaning or hand brush for deep cleaning, then spray with sanitizer and wipe it with clean rag. Squirt Enzymatic (chemical for toilet with sanitizer) into toilet bowl, under the rim, let it sit for a moment, brush it, and flush. Ensure that under toilet bowl is cleaned by using proper chemical wipe/mop it then sanitize it. Make sure to put chemical sprayer in the bucket to avoid staining the carpet/floor. Clean the mirror using glass cleaner chemical by spray it then wipe it with dry clean rag. For cleaning balcony windows or porthole, use hot water first, dry t quickly, then spray with glass cleaner and wipe it with dry clean rag.

    5. Clean linen and towels distribution

      Distribute necessary bed linen, pillow cases, and towels according to the bed configuration information a guided by supervisor. Place towels on the clean side of the bathroom (in front of the mirror, do not put clean towels on toilet bowl) and place bed linen on the sofa/chair.


       

    6. Make the bed

      Place mattress pad on the bed, secure with elastic corner bands. Place and center first plain sheet on the bed and tuck it at the head of the bed (don't forget to make hospitality fold). Place and center second plain sheet on the bed, with the inside part of the sheet facing up, then place and center blanket at least 30 cm from the top of the bed. Place and center third sheet on top of the blanket, turn back second plain sheet over the blanket and the third sheet then move to the foot of the bed. Straighten first, second, blanket, and third sheet and tuck it all across. Miter or make hospitality fold in every corner. Tuck in side of the bed (includes all sheets and blanket), check bed skirting, and straighten all sides of the bed, then place bed cover. On embarkation day, place luggage mat at the bottom of the bed on top of the bed cover. Tools required for twin and king size are:


       

    TWIN BEDS

    KING BED

    2 twin size mattress pad

    1 king size mattress pad

    2 twin size white sateen stripe sheet as top sheet

    1 king size white sateen stripe sheet as top sheet

    2 twin size blanket

    1 king size blanket

    4 twin plain white sheet

    2 king plain white sheet

    4 standard pillow protector

    4 standard pillow protector

    4 standard pillow cases (white sateen stripe)

    4 standard pillow cases (white sateen stripe)

    4 standard pillows

    4 standard pillows

    2 bed covers

    1 bed covers

    2 luggage mat during embarkation day only

    2 luggage mat during embarkation day only


     

    1. Cleaning the bathroom

      Put dirty towels in proper linen bag and trash into the rubbish bin to the station or trolley. Clean bath tub and shower using proper chemical completely (edges, chrome, soap dish, towel rack, and wall). Dry shower curtains, shower wall, and shower hose. Clean inside the toilet bowl using toilet brush, clean under the toilet seat and cover, under the toilet bowl, with proper chemical. Clean medicine cabinet and clean the mirror using hot water and wipe dry with clean rag and make sure no watermarks. Clean washbasin, faucet/tap, under washbasin and dry it completely. Clean floor by using vacuum cleaner then mop it until dry. Replenish amenities such as shampoo, soap, conditioner, body lotion, shower cap, cotton bud, facial tissue, toilet tissue, and toilet paper. Replace and supply required towels and bathrobe. During embarkation day, all of the towels should be replaced and amenities should be completed. Give a final look and double check and make sure that the stateroom meets company's expectation and standard.


       

    2. Cleaning the room

      Dust and wipe ceiling, walls, artwork, doors and frames, light fixtures (wall sconces, lamps and lampshades), mirror, TV (behind and top), sanitize all table's surfaces and dresser tops with sanitizer (virox5), upholstered furniture (under cushions, closet, shelves), sanitize TV remote control and telephone handle with sanitizer (virox5), and vacuum the carpet floor.

    3. Supply Stateroom Supplies

      Check inside the stationary folder and complete it with writing paper, envelopes, postcards, and pen. Ensure there are laundry list, laundry bags, shoeshine basket liner and hangers inside the closet.

    4. Deliveries

      Daily program delivered to the guest folder (outside of the guest's room) every night for the next day, shorex forms delivered at noon, shop onboard flyers at noon, fax/email/letter at any time as received, and give order upon request.

    5. Report maintenance concern (thermostat not working properly, toilet flush doesn't work, etc) to the housekeeping supervisor if there's any immediately to avoid guest's complain.


     

    TURN DOWN SERVICE

    Turn down service is a service that is given by a Lead Steward in the evening to open the bed (fold the bed cover and put into the drawers under the bed), make the room tidy and replenish amenities needed. The services that usually given are opening the bed cover, close the curtain, put a good night card and chocolate, put daily program and breakfast card, check stationary folder (envelope, postcard, etc), fill the ice bucket, vacuuming the room, clean the bathroom, and replenish bathroom amenities and towels.

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  • HOUSEKEEPING SUMARY

    Housekeeping Department is one of the hotel departments in a hotel or cruise ship which has responsibility to maintain the cleanliness, tidiness, and completeness' of guestrooms, public area, and crew area. Guest satisfactory is the major concern in hospitality business. By providing an outstanding service to complete guest's satisfaction Housekeeping department hold the key of the business by providing excellent service of the guestrooms and well maintained the cleanliness of public areas so the guests feel comfortable and enjoy the cruise.


     

    • A surface is the outer part of an object. There are two types of surface. Hard surface: cement, ceramic, marble, Formica, vinyl, porcelain, steel, wood. Soft: fabric, carpet, fiber, blanket, curtain, leather, walk off mat.
    • Types of cabin that usually used onboard cruise ship are standard room, junior suite, suite, and penthouse. The differences between each type of room are facilities, price, and services.
    • Sequence of cleaning room
    1. Enter the Stateroom
    2. Remove Soiled linen and Trash
    3. Strip all beds
    4. Prepping bathroom
    5. Distribute clean linen
    6. Make the bad
    7. Clean the bathroom
    8. Cleaning the room (wipe the mirror, dusting and vacuuming)
    9. Provide stateroom supplies and amenities
    10. Deliveries (i.e. gift, fax, e-mail, letter)
    11. Double check the room and bathroom
    12. Report/note maintenance concern


       

    • Make the bed

      Place mattress pad on the bed, secure with elastic corner bands. Place and center first plain sheet on the bed and tuck it at the head of the bed and make miter in every corner. Place and center second plain sheet on the bed, with the inside part of the sheet facing up, then place and center blanket at least 8 inches from the top of the bed. Place and center third sheet on top of the blanket, turn back second plain sheet over the blanket and the third sheet then move to the foot of the bed. Straighten first sheet, second sheet, blanket, and third sheet and tuck it in all across. Miter the corners. Tuck in side of the bed (includes all sheets and blanket), check bed skirt, and straighten all sides of the bed, then place bed cover.


       

    • Cleaning the bathroom

      Put dirty towels in proper linen bag and trash into the rubbish bin to the station or trolley. Clean bathtub and shower using proper chemical completely (edges, chrome, soap dish, towel rack, and wall). Dry shower curtains, shower wall, and shower hose. Clean inside the toilet bowl using toilet brush, clean under the toilet seat and cover, and under the toilet bowl with proper chemical. Clean medicine cabinet, clean the mirror using hot water, wipe dry with clean rag, and make sure no watermarks. Clean washbasin, faucet/tap, under washbasin and dry it completely. Clean the bathroom floor by mopping it, and then dry it completely. Replenish amenities such as shampoo, soap, conditioner, body lotion, shower cap, cotton bud, facial tissue, toilet tissue, and toilet paper. Replace and supply required towels and bathrobe (if applicable). Give a final look and double check.


       

    • Cleaning the bath tub

      Spray proper chemical (all-purpose cleaner) to the bathtub and rubber mat. Scrub bathtub and rubber mat using hand brush. Remove and clean the drain trap (drain stopper). Rinse bathtub and rubber mat, and then dry it completely. Clean soap dish using a damp cloth. Clean the curtain (both sides) and ensure there is no mildew on it. Wipe bathtub, shower curtain, shower fixture and chrome. Put the showerhead in a correct position. Put the rubber mat and bath math on the edge of the bathtub. Ensure that the shower curtain position is at the center of the bath up.


       

    • Cleaning the washbasin

      Run some warm water into the sink. Spray the correct chemical (all-purpose cleaner). Spray the mirror with glass cleaner then wipe it. Clean the countertop area of the vanity. Clean the sink, remove drain stopper, and then polish it (sink, faucet, vanity/counter top) with rag.


       

    • Handling guest's complaint
      • Listen carefully for the complain. It's important to show that you are giving full attention to the guest.
      • Don't interrupt. Interuption will cause the guest to speak louder and longer
      • Wait until the guest completely finished talking. Before saying anything, make sure that the guest has completely finished talking and not just resuming for breath.
      • Apologize. A short clear apology should be the first thing you offer to the guest. This must come before any explainations or reason
      • Speak normally. Don't let your voice rise to match the guest's voice. This will generate more arguments.
      • Summarize the complaints. Summarize the points of the guest's complain and ensure that you are understand about it to avoid miscommunication and misunderstanding in solving the guest's complain.
      • Explain what action will be taken, and how quick to solve it. Ensure that you know what to do to solve the guest's complain and give the guest a definite time.


       

    • Laundry is part of housekeeping department that has responsibility to wash and press guest's clothes, management level employee clothes, and all of the linens onboard the ship.


       

    • Laundry process begins with checking equipment and tools before and after usage, measuring the capacity of the linen before putting it to the machine, stain treatment, proper loading linen to the washer, follow the instruction (CATT process-Chemical, Action, Time, Temperature), productivity and working ethic, measuring dryer loading accordingly, unloading linen from the washer and dryer, flat iron operation, linen press & folding machine operation, quality assurance/control, linen trap cleaning, general laundry cleaning, and clean linen store and daily distribution timing.


       


       


       

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  • COMMON MISTAKES IN ENGLISH
    Sometimes when we write something in English, we make some mistake. Indonesian people make certain mistake by translating Indonesian language into English language when they talk to somebody else in English or writing in English about something. It is very easy to analize that mistake by understanding grammar usage. In daily basis, when we talk to somebody, sometimes they don't understand about what we are talking, that could be because we make a mistake. Below exercises are about common mistake in English that we usually make.

    Are these sentences correct? Find out the mistakes in each sentence if any, and correct them.



    • WRONG

    • RIGHT

    • I go to work by the train.
    • From here to Bogor is 40 minutes by bus.(fragment consider revising)
    • If i'm not wrong he is a hotel manager.
    • He goes to the Surabaya every month.
    • If you want come to Bali you must to tell your mother first.
    • I've been there three years ago.
    • He has ever worked in a hotel from 1988 to 1993.
    • When i got to this house he is watching TV.
    • He went to the supermarket for buying some food.
    • I told to Hamid to came early.
    • She goes to shopping every two days.
    • Taman Mini is 25 kilometers away from here.

    • You can go to there by foot.

    • I had breakfast was fried rice and coffee.
    • He has lunch with chicken every day.
    • Please wait here. I'll come back ten minutes again.
    • My uncle is living in Jakarta for ten years.

    • Mario and Joko has forgotten his jackets.
    • How many is your number cabin?

    • He asked to me to help him.

    • They want to job on board cruise ship.

    • Please don't late again. You are already late three times this month.

    • She is boring of studying English.

    • He is still interrogation by the police.

    • Who does that suitcase belong to?

    • I have seen that film about six months ago.
    • Would you like having dinner with us tonight?
    • Please bring the dirty linen to the laundry.
    • What is the population in Jakarta? There are more eight million people living in Jakarta.

    • What is your father like? He likes hamburger and spaghetti.


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  • GREETINGS AND PARTINGS

    Greetings and partings are part of basic conversation that people should know and understand. When the first time people meet each other they're always do greeting, as well as when they're leaving, they do partings. In daily basis we always greet people we meet by saying " good morning or Hi, etc." To make it easier, below are example of the greetings and partings.


    Read and practice these phrases


    GREETINGS RESPONSES


    Good morning/Afternoon/Evening - Good Morning/Afternoon/Evening

    • How nice to see you? - Nice to see you too
    • Hello Vina! - Hello Shila
    • How are you? - Fine, thanks. And you?
    • Hi, Brigita - Hi, Restu
    • How have you been? - Pretty good
    • What's happening?/What's up? - Not much
    • What's new? - Nothing.
    • How are you doing? - Ok / Not bad
    • Long time, no see - Yeah


      PRECLOSINGS RESPONSES


    • Well, i'm afraid i have to go - Thank you for coming
    • Well, it's getting late - Maybe we can talk again
    • Maybe we could get together sometimes - Sounds good
    • Great seeing you - Same here
    • I've really got to (gotta) go - Ok, see you (ya)


      SAYING FAREWELL RESPONSES

    • Until the next time … - Good bye
    • Good bye Restu - Bye Dodo K
    • Good Night Brigit - Good night Vina
    • Have a nice weekend - You too.
    • Talk to you later (ttyl) - Bye. Take it easy
    • See you later - So long, take care


      PAIRS INTRODUCTION, TALKING ABOUT HOBBIES


      Study this conversation!


      Brigita: Do you like dancing?

      Restu: Yes, i do. I like it very much.

      Brigita: What kinds of dance do you like most?

      Restu: Well, i like ballet other than traditional Indonesian dance.

      Brigita: Oh really, that's awesome. Perhaps you can teach me someday.

      Restu: Sure, that'll be cool.

      Shila: What do you like to do in your spare time?

      Vina: I like doing many things. I like going to movies, cooking, and especially i love shopping very

      much.

      Shila: Do you? I don't like it at all indeed.


      LIKES

    • I like/enjoy/love …… (noun/Verb-ing)
    • I am keen on/ fond of …. (Verb-ing)
    • I am crazy about ….. (noun/Verb-ing)


      DISLIKES

    • I dislike … (noun/Verb-ing)
    • I don't like/enjoy/love … (noun/Verb-ing)
    • I am not keen on/ fond of …. (Verb-ing)
    • I am sick of ….. (noun/Verb-ing)


      PREFERENCES

    • I prefer (noun/Verb-ing) to (noun/Verb-ing)

      I prefer New York Sirloin Steak to Pork Chop.

    • I like (noun/verb-ing) better than (noun/verb-ing)
    • I like …. more than ……

      I like my bicycle more than my laptop


      Agreeing and disagreeing with someone's else


    • I'm crazy about rock music.
    • I really love basketball.
    • Are you? I am too.

      Do you? I do too

      Really? So am i

      So do i

      Really? Me too

      Do you? Me too

      I like it, too

      I like it, too

      Are you? I'm not

      Do you? I don't

      Really? I don't like it at all.

      Infact, i hate it.

      Really? I don't like it very much


      Agreeing and disagreeing with someone's dislike


      I don't like Nickelback very much.

      I can't stand Plain White T's.


    • No, neither do i

      No, i can't either

      I don't either

      Neither can i

      You don't? I like them ('em) a lot

      You can't? I do like them ('em)

      Do you? I think they're Ok

      Really? I think they're the best.

      Answer these questions.


    • Do you like music? - Do you like watching movie?
    • What kind of music do you like? - What's your favorite movie?
    • How do you like it? - Could you tell me about your hobbies?

    more

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